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Privacy Policy

Kind Care Connect Services > Privacy Policy

KindCare Connect Services

1. Purpose

At KindCare Connect Services, we are committed to protecting your privacy and handling your personal information, including your health information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and share your personal information, and outlines your rights as a participant receiving support under the NDIS.

2. What Information We Collect

We may collect the following types of information:

  • Full name, date of birth, email addresses, phone numbers, and contact details
  • NDIS number and plan information
  • Emergency contact and next of kin details
  • Health and medical records (where relevant)
  • Information relating to your care preferences and goals
  • Feedback, complaints, and compliments you provide

3. How We Collect Your Information

We collect information:

  • Directly from you (in person, over the phone, via email, or through forms)
  • From your family members, carers, or advocates (with your consent)
  • From third parties such as health professionals, the NDIA, or government agencies (with lawful authority)

4. Why We Collect Your Information

We collect your information to:

  • Access your eligibility
  • Provide tailored, person-centred support in line with your NDIS plan
  • Communicate with you effectively
  • Ensure your health, safety, and well-being
  • Meet our legal and compliance obligations
  • Improve the quality of our services

5. How We Store and Protect Your Information

We store personal information securely using:

  • Password-protected electronic systems
  • Locked physical filing systems
  • Staff training and access control protocols

KindCare Connect Services takes all reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no data storage or transmission method is entirely secure. While we are committed to maintaining the highest standards of privacy and data security, we cannot guarantee absolute security and are not liable for any unauthorised access or breaches beyond our control.

6. Disclosure of Personal Information

We only share your personal information:

  • With your consent
  • When required by law or a court order
  • With professionals and service providers directly involved in your care
  • With professionals and service providers directly involved in your care

7. Access and Correction

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to ensure it is accurate and up to date

Requests can be made by contacting us using the details below.

7.1 Limitations to Accessing Your Personal Information

While KindCare Connect Services supports your right to access your personal information, there are specific circumstances where access may be denied, either in part or in full. These exceptions include situations where:

  • The request is frivolous or vexatious;
  • Providing access would unreasonably impact the privacy of other individuals;
  • Access would be likely to prejudice an investigation of suspected unlawful activity;
  • Access would pose a serious and imminent threat to the life, health, or safety of any individual;
  • Denial of access is required or authorised by or under Australian law.

Where access is denied, we will provide written reasons for the refusal, unless prohibited by law, and inform you of the avenues available to lodge a complaint.

8. Privacy Complaints

If you believe your privacy has been breached or the information you provided is incorrect on our end, you can:

  • Contact us directly using the contact details below
  • If unresolved, lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au

9. Contact Us

KindCare Connect Services