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FAQ

Kind Care Connect Services > FAQ
faq

frequently asked questions

  • Q. What is the NDIS?
    The National Disability Insurance Scheme (NDIS) is an Australian government initiative to provide support and services to individuals with permanent and significant disabilities. It aims to help participants independently achieve their goals and improve their quality of life.
  • Q. Who is eligible for the NDIS?
    To be eligible for the NDIS, you must:
    1. Be aged between 7 and 65 years.
    2. Be an Australian citizen, permanent resident, or hold a Protected Special Category Visa.
    3. Have a permanent disability that significantly affects your ability to perform daily activities.
    The NDIS offers the Early Childhood Early Intervention (ECEI) program for children under 7 years old with developmental delays or disabilities.
  • Q. How do I apply for the NDIS?
    Applying for the NDIS involves:
    1. Contacting the NDIS to make an Access Request.
    2. Provide evidence of your disability. It may include reports from doctors, specialists, or allied health professionals.
    3. Discuss your needs and goals with an NDIS service provider like KindCare Connect to develop a personalised support plan.
    It's beneficial to consult with your healthcare providers and consider engaging a disability advocate to assist with the application process.
  • Q. What types of support does the NDIS fund?
    The NDIS funds a variety of supports tailored to individual needs, including:

    Core Supports

    Assistance with:
    1. Daily activities
    2. Transport
    3. Consumable items
    4. Social participation.

    Capacity Building Supports

    1. Therapies
    2. Employment services
    3. Skills development to enhance independence.​

    Capital Supports

    1. Funding for assistive technologies
    2. Home modifications
    3. Specialised equipment.
    The specific supports funded are determined based on what is considered reasonable and necessary for each participant.
  • Q. Can I choose my own service providers?
    Yes, the NDIS empowers you to choose service providers that best meet your needs. You have the flexibility to select from registered or non-registered providers. The choice depends on how your plan is managed, i.e., self-managed, plan-managed, or NDIA-managed.
  • Q. How does the NDIS work with other services like health and education?
    The NDIS collaborates with mainstream services to ensure comprehensive support. At the same time, the NDIS funds disability-specific support. Services like healthcare and education continue to provide general support. For example, the healthcare system funds medical treatment, while the NDIS can fund support that allows you to take part in daily tasks.
  • Q. What if I'm not eligible for the NDIS?
    Do not worry If you're not eligible for the NDIS. There are still other support options available. Local Area Coordinators (LACs) can help you connect with community and mainstream services that suit your needs.
  • Q. Will the NDIS affect my Disability Support Pension (DSP)?
    No, receiving NDIS support does not impact your eligibility for the Disability Support Pension or other government benefits. They operate independently to provide comprehensive assistance.
  • Q. How is my NDIS funding managed?
    You have several options for managing your NDIS funding:​
    1. Self-Managed: You handle all aspects of your funding and payments.
    2. Plan-Managed: A plan manager assists with financial transactions and record-keeping.
    3. NDIA-Managed: The National Disability Insurance Agency manages payments directly to providers.
    Each option offers different levels of control and responsibility, so choose the one that best fits your preferences and circumstances.
  • Q. What should I do if I disagree with an NDIS decision?
    You can request an internal review if you're unhappy with a decision made by the NDIS. You have the right to appeal to the Administrative Appeals Tribunal (AAT) for an independent review if you still feel the outcome is unsatisfactory. ​

    Remember, the NDIS is here to support you in living a fulfilling and independent life. Don't hesitate to reach out for assistance or clarification at any stage of your NDIS journey.